FAQ – Espace-Bois


Frequently Asked Questions

When will the order be delivered and where do we ship?

Production and delivery time depend on the quantity of product you ordered and its finish. Production takes 3 to 5 weeks. We ship everywhere.

Where is our charred wood produced and where do we get our wood?

Our raw materials’ quality and origin are crucial aspects. We harvest our wood in Quebec and Vancouver and transform it in our plant in Kamouraska. We perform all steps along the way and therefore control the end result’s constancy and quality.

What is the difference between charred wood and
torrefied wood?

Torrefied wood is obtained by heating (baking) the product at high temperature to lower its internal humidity (by 6 to 8%), conferring it excellent dimensional stability for interior use. However, when it comes to outer applications, the product grays and cracks quickly. We don’t sell torrefied wood.

Charred wood is processed through a dryer and then stabilized to obtain the ideal level of humidity for exterior and interior use. Its surface is then charred, protecting it against weathering and UV rays. Furthermore, our charring and brushing techniques produce superb textures and hues.

What should I know in terms of installation?

You will receive a detailed installation guide for interior and exterior cladding. (The interior installation guide will be ready shortly.)

Is charred wood maintenance free?

Charred wood is a living product. For example, the Crocodile’s coal surface naturally protects wood fibers from wear – it will remain black, fading a little over time. A few weeks in, the colour will stabilize.

As for other finishes such as Jaguar, Cape Cod and Brooklyn, the fiber ages beautifully and develops a singular patina. You can either let the wood grain naturally acquire its patina or oil the cladding when you judge fit.

Is the product’s long-term result guaranteed?

All charred wood planks are produced with utmost attention. However, we do not guarantee the product’s long-term result, nor against phenomena such as shrinking, cracking and bending linked to the material’s ageing process.

We conducted a study with SEREX (which stands for Service de Recherche et d’Expertise en transformation des produits forestiers) on the following topics:

• Ageing process of our products;
• Dimensional stability over time; and
• Supply.

What should we refrain from doing?

Do not high-pressure wash the cladding – it could chip away its carbonized surface. In general, the use of a pressure washer is proscribed on any cladding. Use a wet rag to simply wash off finger marks, residue and dust accumulated on the product. In no time, it will find its initial beauty again.